General Terms and

Conditions of Sale

These General Terms and Conditions are intended exclusively for transactions between businesses. They do not apply to consumers.
IMPORTANT: These terms contain limitations of liability, exclusive remedies, an exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG), and an arbitration agreement.

1. Scope and application

2. Contract formation and order of precedence

3. Product specifications, tolerances and samples

4. Customer responsibilities and private label products

4.1 The Customer is responsible for determining whether the Goods, their composition, design, claims, labels, packaging,
instructions and intended use are suitable and lawful in every country and channel where the Customer imports, markets,
distributes or sells them.


4.2 The Customer shall provide complete, accurate and timely specifications, artwork, translations, warnings, instructions,
claims, trademarks, barcodes, market information and regulatory requirements. The Seller may rely on information and
approvals supplied by the Customer.


4.3 Unless expressly agreed otherwise, the Seller’s regulatory responsibility is limited to manufacturing the Goods in
accordance with mandatory requirements applicable to the production of the Goods in the European Union at the time of
manufacture and applying information supplied or approved by the Customer.


4.4 The Customer warrants that all materials, instructions, artwork, trademarks, designs, claims and information supplied by or
on behalf of the Customer are accurate, lawful and do not infringe any third-party right.


4.5 The Customer shall indemnify and hold the Seller harmless from claims, losses, recalls, penalties, costs and expenses
arising from: (a) the Customer’s specifications, materials, claims, instructions or approvals; (b) sale or use of the Goods in a
market not disclosed to the Seller; (c) changes made after delivery; or (d) the Customer’s failure to comply with applicable laws
or product safety obligations. This indemnity does not apply to the extent directly caused by the Seller’s gross negligence or
wilful misconduct.

5. Prices, taxes and adjustments

6. Payment and financial security

7. Delivery, risk and title

8. Delivery time and delay

9. Inspection and complaints

9.3 A complaint must identify the order, item, batch, affected quantity and alleged defect and include available photographs,
samples, test results and other information reasonably requested by the Seller.


9.4 The Customer shall preserve the Goods and packaging and allow the Seller and its representatives a reasonable opportunity
to inspect, test and investigate. The Customer shall not return, destroy, repair, rework, sort, relabel, repack, recall or otherwise
handle the affected Goods without the Seller’s prior written approval.


9.5 Failure to comply with this Clause 9 results in loss of the right to rely on the alleged defect to the extent the failure prevents
or materially impairs investigation, mitigation or remedy.


9.6 No complaint entitles the Customer to withhold, deduct or set off payment unless the Seller has accepted the complaint
and the amount in writing.

10. Defects and exclusive remedies

11. Product safety, regulatory action and recalls

12. Limitation of liability

13. Intellectual property, tooling and materials

14. Confidentiality

15. Compliance, sanctions and export control

16. Force majeure and hardship

17. Suspension and termination

18. Assignment and subcontracting

19. Notices and general provisions

20. Governing law and dispute resolution

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